Media Player
 Help FAQ
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What is required?

Multimedia is supported for Apple Quicktime and/or Windows Media Player. The media player will soon include support for Macromedia Flash and Real Player.

Cookie settings supported in the following browsers:
Internet Explorer Internet Explorer 4.0: Slow
Firefox Firefox 1.0 No Issues
Safari Safari 1.0 No Issues
Netscape Netscape 7.0 No Issues
Opera Opera 8.0 No Issues

 

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What are the minimum requirements and where can I download the plug-ins needed to view this content?
To view the video you must be running a browser with support for JavaScript and we recommend enabling cookie support. If you do not have cookies enabled, your viewing preferences will not be saved. You will be able to view the video, but will be asked to set your preferences each time you attempt to view a video. If your browser supports pop-up blocking technology, you may need to disable this in order to access the video player.
Quicktime Quicktime 6+
 PC | Mac
Windows Media Windows Media 9+ PC | Mac
Flash Flash 6+ PC | Mac
 

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How can I change my video preferences?

On the video player screen, you should see a link labeled "Modify." MODIFY
By clicking on this link your saved settings will be removed and you will be prompted to select a media type and speed. When resetting your preferences any current video stream you are watching will be interrupted and will restart after you submit new preferences.

 

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I clicked the video link, but nothing happened.

If no video player window appears, your browser either may not support or have support disabled for JavaScript. JavaScript is required to open the video player window. Please check your browser preferences to make sure that JavaScript support is enabled and try viewing the video file again.

If the video player window appears but no video content is displayed, the most likely cause is that the appropriate player technology is not installed for your system. You will likely see an image where the video should appear with a picture of a broken puzzle piece. If this is the case, please check the links for Quicktime and Windows Media above to download the appropriate video player for your system.

If you continue to get no video content provided, you may want to contact technical support for the media player software vendor.

 

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Do I have a firewall issue?

If you are having problems viewing video content and your computer is on a network protected by a firewall, the firewall may not be configured in such a manner as to allow the audio and video streams to reach your machine. If you suspect this to be the case for you, we recommend contacting your Internet Service Provider, Network Manager, or technology support group for further help.